Travel information / FAQ
Included
What can you expect when you go aboard one of our barges?
Included in the price
- All nights on board
- Bed linen and towels
- Breakfast and dinner on board
- Packed lunches for bike trips (prepared by the guest)
- Coffee and tea on board
- Bike rental (incl. panniers, helmet and water bottle)
- Travel guidance
- Cabins cleaned daily
- Climate-controlled cabins
Not included
- Entrance fees for museums, monuments, etc.
- Travel and annulment insurance
- Miscellaneous beverages and expenses on excursions
Please note: In group bookings the travel guide and bike rentals are not included in the standard price. If you are interested in a group booking, please contact us and we will come up with a tailor-made trip for you.
Bicycles
The rent of a bicycle is included in all individual trips of Eurosail Travel. All participants/passengers will have a suitable bicycle at their disposal. The type of bicycle at your disposal depends on the type of trip you are on. You will get a 21-speed bike on all our trips in France. For all remaining trips we usually use 7-speed bikes. Bicycle bags, panniers, are standard on all bikes. On request we can also supply children’s bicycles, child seats, and for children aged 4 through 8 bike trailers, so-called add+bikes, are available. Tandems can also be rented at an extra charge, provided we are notified in advance.
Bicycle Helmet
Wearing a bicycle helmet is not required by law in the Netherlands; however we do recommend you wear one. Helmets are available on all our barges, free of charge.
Bicycle Insurance
All our bicycles are fitted with proper locks. You are not liable for damage or theft of the bicycle, unless the bicycle was stolen during an excursion due to the fact that it was not locked properly.
Payment
If you decide to book a trip with us, you will receive a contract and two invoices. The first payment, 20% of the total fare), is due at the booking. The second payment of the remaining amount (80% of the total fare) must be received at least 6 weeks before the date of departure.
If you want a cabin all to yourself, there is a single occupancy surcharge of 50%.
Conditions
The General Terms & Conditions apply to all trips with Eurosail Travel. We will send you a copy upon request.
The General Terms & Conditions also contains our cancelation policy. The conditions for individual bookings are different from the group bookings. The conditions for individual bookings are listed below.
Eurosail Travel may cancel a trip up to two (2) months prior to the date of departure due to lack of sufficient bookings. In that case you will be reimbursed in full.
If a passenger cancels a booking, the following terms and charges apply:
- a cancelation between the day of the booking and 42 days before the date of departure: the first payment (20% of the fare);
- a cancelation between the 42nd day (inclusive) and the 28th day before the date of departure: 35% of the fare;
- a cancelation between the 28th day (inclusive) and the 21st day before the date of departure: 40% of the fare;
- a cancelation between de 21st day (inclusive) and the 14th day before departure: 50% of the fare;
- a cancelation between the 14th day (inclusive) and the 5th day before departure: 75% of the fare;
- a cancelation between the 5th day (inclusive) and the date of departure: 90% of the fare;
- a cancelation on the date of departure or later: the full fare.
Insurances
We recommend you take out a travel and cancellation insurance. Should you have to cancel your trip, you will be charged a fee – depending on the date of the cancellation. The fee may be reimbursed by the insurance company. You will find more information on our cancellation policy in the General Terms & Conditions.
FAQ (Frequently Asked Questions)
Do you have a question? You may find the answer on this page. If you do not find the answer to your question here, please call us at telephone number: +31 651437444 or click here to ask your question by e-mail and we will get back to you as soon as possible.
What is the role of the guide on board?
On your bike trips you will be accompanied by an experienced guide, who knows the area well, speaks the local language and who will show you the sights with great enthusiasm. Every evening, after the meal, the bike trip for the following day is discussed. Afterward the guide will often take you on an evening stroll. The guide will also try to solve any problems with the bikes that may occur along the way.
How do I reach the destination?
After you have booked a trip, we will send you detailed information about the docking place of the barge and the easiest way to get there. You can also find this information on our website under the details of the different trips.
In cases where the point of departure and arrival are not the same, we advise our guests to travel by train.
Should I take out any insurance?
After you have booked a trip with us, we recommend that you take out travel, health and cancellation insurance with the company of your choice. Please keep in mind that you must take out travel cancellation insurance shortly after booking your trip.
Is smoking allowed?
Due to legal safety regulations, smoking is prohibited in all cabins on board: as a result, all rooms / cabins are non-smoking rooms. All other passenger areas inside the barges are also non-smoking areas. However, smoking is allowed on deck.
Are pets allowed?
Pets are not allowed on board.
Are bike helmets required?
Wearing a bike helmet is not required by law. However, we do recommend you wear one. All our barges have helmets on board, which you can use free of charge.
Can I bring my own bicycle?
Space to store bicycles on the barges is limited. Therefore it is only possible to bring your own bicycle if there are medical reasons, and only after consulting us. In that case, neither the owner nor the crew of the barge, nor the travel organization is liable for theft of and/or any damage to the bicycle.
Are the bike & barge vacations suitable for children?
Children are welcome on all our trips, though children under 18 must be accompanied by an adult. Do make sure that your child(ren) can handle distances of 30 to 60 km. a day. Of course, you are also welcome to stay on board for a day or more.
Do you take special meals into account?
If you have special meal requirements (vegetarian meals, or if you are on a lactose- or gluten-free diet), we urge you to please indicate that at the time of the booking. Vegetarian meals are easily arranged; in all other cases we will check if your request can be realized on the trip of your choice. In some cases (e.g. lactose- or gluten-free) there may be an additional charge.
